Privacy Policy

At Svezhaya-Motsarella, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

1. Information We Collect

1.1. Personal Information

We may collect personal information that you provide directly to us when you:

• Fill out forms on our website
• Subscribe to our newsletter
• Request property information
• Contact us through email, telephone, or in person
• Register for events or property viewings

The types of personal information we may collect include:

• Name
• Email address
• Telephone number
• Postal address
• Property preferences and requirements
• Financial information (for property transactions)

1.2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you view
• Time spent on pages
• Referring website
• Other browsing statistics

1.3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

For more information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and respond to your enquiries
• Send you information about properties that match your requirements
• Arrange property viewings and facilitate property transactions
• Send you marketing communications, including newsletters and updates about our services
• Personalize your experience on our website
• Analyze usage patterns to improve our website and services
• Comply with legal obligations
• Protect against fraud and unauthorized transactions

3. Legal Basis for Processing

Under the UK GDPR and applicable data protection laws, we process your personal information based on the following legal grounds:

• Consent: When you have given us explicit consent to process your data for a specific purpose.
• Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms.
• Legal Obligation: When processing is necessary to comply with a legal obligation.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf and require access to personal information to provide these services.
• Business Partners: Solicitors, surveyors, mortgage brokers, and other professionals involved in property transactions, with your consent.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: With your explicit consent or at your direction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Resolving disputes
• Enforcing our agreements

6. Your Rights

Under the UK GDPR and applicable data protection laws, you have certain rights regarding your personal information, including:

• Right to Access: The right to request copies of your personal information.
• Right to Rectification: The right to request that we correct inaccurate or complete incomplete information about you.
• Right to Erasure: The right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: The right to request that we transfer your personal information to you or a third party in a structured, commonly used, machine-readable format.
• Right to Object: The right to object to our processing of your personal information based on our legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure network architecture

8. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. Whenever we transfer your personal information outside the UK or European Economic Area (EEA), we ensure a similar degree of protection by implementing appropriate safeguards, such as:

• Standard Contractual Clauses approved by the European Commission or UK authorities
• Binding Corporate Rules
• Transfers to countries with adequacy decisions

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Marketing Communications

We may send you marketing communications about our properties, services, events, and promotions that we believe may be of interest to you. You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us using the details provided in the "Contact Us" section

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Svezhaya-Motsarella
34 Grosvenor Square, Mayfair
London, W1K 2HD
United Kingdom

Email: [email protected]

Phone: +44 (0) 20 7123 4567

14. Complaints

If you have a complaint about our use of your personal information, please contact us directly first so that we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Website: https://ico.org.uk